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Terms & Conditions

These Terms & Conditions govern the use of KYEVOR's website, services, artificial intelligence systems, automations, software and related solutions.

Effective Date: 3 September 2026
Last Updated: 27 October 2026

These Terms & Conditions ("Terms") govern access to and use of the website, services, software, artificial intelligence systems, automations and related solutions provided by Mistry Ventures LLC, trading as KYEVOR ("KYEVOR", "we", "us" or "our").

By accessing our website, signing a proposal or order form, paying an invoice, using a service, clicking an acceptance button, or otherwise engaging KYEVOR to provide services, you agree to these Terms.

If you accept these Terms on behalf of a company or other organisation, you represent that you have authority to bind that organisation.

1. About KYEVOR

Mistry Ventures LLC
Trading as: KYEVOR
Registered Address: Sharjah Media City, Sharjah, United Arab Emirates
Website: kyevor.ai
Email: hello@kyevor.ai

KYEVOR provides artificial intelligence, automation, marketing, software implementation and related digital services.

2. Business Use

KYEVOR primarily provides services on a business-to-business basis.

You must:

Our services are primarily designed for businesses operating in or engaging with the United Arab Emirates.

Our website may nevertheless be accessible from other countries.

3. Services

KYEVOR may provide services including:

The specific services provided to a client will be described in the relevant proposal, statement of work, order form, invoice or other written agreement.

We may introduce additional services, software or features in the future.

4. Orders, Proposals and Statements of Work

Individual engagements may be governed by one or more:

Together, these may be referred to as an Order.

An Order may specify matters including:

If there is a conflict between these Terms and a specifically negotiated and signed Order, the Order will take priority for that engagement to the extent of the conflict.

Where a separate Data Processing Agreement applies to personal-data processing, that agreement will govern those data-processing matters.

5. Changes to Scope

Work outside the agreed scope may require:

KYEVOR is not required to perform material additional work without agreement on the revised scope and applicable charges.

Minor implementation decisions reasonably necessary to deliver the agreed service may be made by KYEVOR without a formal scope amendment.

6. Fees and Payment

Fees will be specified in the applicable Order or invoice.

Per-booking fee

KYEVOR charges a fixed fee for each Billable Booking. The fee is agreed in writing in the Order before go-live and changes only if both parties agree in writing.

No setup fee, monthly fee or minimum term

There is no setup fee, no monthly fee and no minimum term. If there are no Billable Bookings in a month, nothing is payable for that month.

Billable Booking

A Billable Booking is a consultation appointment that:

  1. is booked through a channel KYEVOR operates for the client, including WhatsApp, Instagram and website chat, and is recorded in the booking calendar or CRM that KYEVOR provides, or passed by KYEVOR to the client's own booking system;
  2. is not a duplicate of an appointment the same patient already holds for the same consultation; and
  3. is attended by the patient.

The client records attendance, no-shows and cancellations in the booking calendar or CRM within 7 days of the appointment time; any appointment not recorded as a no-show or cancellation by then is treated as attended.

Each appointment is billable once, even if it is rescheduled. Appointments cancelled by the client, or booked into a slot the client had marked unavailable, are not billable.

Appointments booked by the client's staff after taking over a conversation that began in a KYEVOR-operated channel are billable.

Invoicing

KYEVOR invoices monthly in arrears. Each invoice covers the previous calendar month and lists every Billable Booking by date, channel and booking reference. Invoices are payable within 14 days of the invoice date.

Booking disputes

If the client believes an invoiced booking is not billable, it should tell KYEVOR within 7 days of the invoice date and give the reason. KYEVOR will review it in good faith and credit any booking that does not meet the definition.

One-off projects

One-off projects outside the AI front desk are priced separately in a written Order.

Taxes

Fees are exclusive of VAT and other applicable taxes unless expressly stated otherwise.

The client is responsible for applicable taxes associated with the services.

7. Late and Unpaid Amounts

If payment is not received when due, KYEVOR may:

KYEVOR will not be responsible for losses resulting from a suspension caused by the client's failure to pay amounts when due.

The client remains responsible for outstanding fees and reasonable recovery or collection costs permitted by applicable law.

8. Refunds

Unless otherwise stated in an Order or required by applicable law:

KYEVOR does not take payment in advance. If an invoiced booking is later shown not to meet the definition of a Billable Booking, KYEVOR will credit its fee against the next invoice or, if the service has ended, refund it.

Project fees

Project fees are non-refundable once work has commenced.

Discretionary refunds

KYEVOR may issue a refund, credit or other adjustment at its sole discretion without creating an obligation to provide similar treatment in another case.

9. Ending the Service

There is no minimum term. Either party may end the service by giving 14 days' written notice.

The client should send notice to: hello@kyevor.ai

KYEVOR will keep operating the service during the notice period, and Billable Bookings made during that period are payable.

10. Client Responsibilities

The client must:

The client remains responsible for its business operations and for decisions it makes using KYEVOR's services.

11. Client Delays

Project dates depend on timely cooperation by the client.

If the client delays providing:

KYEVOR may extend the delivery timetable accordingly.

KYEVOR is not responsible for missed deadlines resulting from client-caused delays.

Where a project is materially delayed by the client, KYEVOR may need to reschedule the work based on available capacity.

12. Third-Party Services

KYEVOR's services may depend on third-party products and platforms such as:

These services are controlled by third parties.

KYEVOR does not control their:

KYEVOR may replace or modify third-party providers where reasonably necessary.

13. Third-Party Costs

The per-booking fee covers the software, AI usage, messaging and booking tools KYEVOR uses to run the service.

The client remains responsible for accounts and subscriptions it holds independently of KYEVOR, such as its Meta Business account, its phone line and any clinic booking system.

KYEVOR will not pass on any other third-party charge unless the client has agreed to it in writing in advance.

14. Platform Availability and Restrictions

KYEVOR is not responsible for interruption or loss caused by:

Where reasonably possible, KYEVOR may assist the client with troubleshooting such issues, but does not guarantee that a third party will restore access.

15. Meta, WhatsApp and Messaging Platforms

Where services use Meta, WhatsApp Business or other messaging platforms, the client must comply with all applicable platform terms, messaging policies, consent requirements and usage restrictions.

The client is responsible for:

KYEVOR is not responsible for the restriction, suspension or loss of a client's:

where the restriction results from messaging behaviour, campaign instructions, data, content or practices supplied, approved or directed by the client.

KYEVOR does not guarantee that Meta, WhatsApp or another platform will approve, maintain or reinstate an account.

16. Artificial Intelligence

Certain KYEVOR services use artificial intelligence or machine-learning systems.

The client acknowledges that AI systems are probabilistic and may produce outputs that are:

AI outputs should be reviewed by a suitably qualified person where accuracy or consequences are important.

17. No Guarantee of AI Accuracy

KYEVOR does not warrant that AI-generated outputs will:

The client remains responsible for determining whether an AI-generated output is appropriate before relying on it.

18. Human Review

The client must maintain appropriate human oversight of AI systems where reasonably required by the nature of the task.

AI should not automatically replace professional judgement where a decision could materially affect:

19. Prohibited High-Risk Uses

Unless separately agreed in writing, appropriately reviewed and legally compliant, KYEVOR's services must not be used as the sole decision-maker for:

20. No Professional Advice

Unless expressly agreed otherwise, AI-generated outputs and KYEVOR's technology do not constitute:

The client must obtain appropriate professional advice where required.

21. Healthcare, Clinic and Aesthetic Clients

Where the client operates a:

the client remains responsible for compliance with all laws, licensing requirements, advertising restrictions and professional standards applicable to its activities.

This includes, where applicable, requirements imposed by:

The client is responsible for obtaining and maintaining any licences, approvals or permits required for its advertisements, offers, claims and patient communications.

Medical claims

The client is responsible for reviewing and approving claims concerning:

KYEVOR does not independently certify the medical accuracy or regulatory approval of information supplied by a client.

AI healthcare systems

Unless specifically agreed otherwise, KYEVOR AI systems provided to healthcare or aesthetic clients are intended for functions such as:

KYEVOR AI systems are not intended to diagnose medical conditions, recommend treatment, prescribe medication or replace a qualified healthcare professional.

The client must ensure that urgent or clinical enquiries are appropriately escalated to qualified personnel.

22. Client Data and Legal Authority

The client represents and warrants that it has the legal authority to provide KYEVOR with all data it supplies or makes available.

This includes customer and lead information.

The client is responsible for obtaining any:

required for its collection and use of that data.

KYEVOR is not responsible for claims arising from data that the client collected or supplied unlawfully.

23. Data Protection

KYEVOR will process personal data in accordance with its Privacy Policy and applicable data-protection requirements.

Where KYEVOR processes personal data on behalf of a client, the parties may enter into a separate Data Processing Agreement.

The client must not knowingly provide unnecessary sensitive personal data unless its processing has been agreed and appropriate safeguards are in place.

24. Acceptable Use

The client must not use KYEVOR services to:

25. Fair Use and Technical Limits

KYEVOR may implement reasonable:

Where usage materially exceeds the level contemplated by an Order, KYEVOR may:

26. Client Content

The client retains ownership of intellectual property it provides to KYEVOR, subject to any third-party rights.

The client grants KYEVOR a limited licence to use, reproduce, modify and process that material as reasonably necessary to perform the services.

The client represents that use of the material by KYEVOR in accordance with the client's instructions will not infringe another person's rights.

27. KYEVOR Intellectual Property

KYEVOR retains all rights in its pre-existing and reusable intellectual property, including:

This applies even where those components are incorporated into a client project.

Unless expressly agreed, purchasing services does not transfer ownership of KYEVOR's underlying technology or methodology.

28. Custom Deliverables

Subject to full payment of all applicable fees, the client may receive ownership of or a licence to custom deliverables created specifically for the client, as specified in the relevant Order.

Any transfer excludes:

Where KYEVOR intellectual property is embedded in a deliverable, the client receives the licence reasonably necessary to use the paid deliverable for its intended business purpose unless otherwise specified.

29. AI-Generated Content and Intellectual Property

AI-generated material may be subject to uncertain or evolving intellectual-property rules.

KYEVOR does not guarantee that:

To the extent KYEVOR owns transferable rights in a custom paid deliverable, those rights may be transferred or licensed to the client as described in the relevant Order.

30. Third-Party Intellectual Property

Third-party software, models, fonts, stock assets, plugins, libraries and other materials remain subject to their respective licences and terms.

KYEVOR cannot grant rights greater than those permitted by the applicable third party.

31. Portfolio and Case Studies

Unless the client notifies KYEVOR in writing that it does not permit such use, KYEVOR may identify the client and display non-confidential elements of completed work for:

KYEVOR will not intentionally disclose confidential client information through such use.

Where results or metrics are included, KYEVOR may anonymise or contextualise them where appropriate.

32. Confidentiality

Each party must protect confidential information received from the other party and use it only for purposes connected with the business relationship.

Confidential information includes non-public:

Confidentiality obligations do not apply to information that:

Where legally permitted, a party required to disclose confidential information should provide reasonable prior notice to the other party.

These confidentiality obligations continue after termination. Trade-secret obligations continue for as long as the information remains legally protected as a trade secret.

33. No Guarantee of Business Results

KYEVOR may provide strategy, marketing, automation, AI and optimisation services intended to improve business performance.

KYEVOR does not guarantee any specific revenue, profit, sales, leads, appointments, rankings, return on advertising spend, conversion rates, cost savings or other commercial result.

Business results depend on numerous factors outside KYEVOR's control.

Past results, projections and examples do not guarantee future performance.

34. Client Approvals

Where KYEVOR requests approval of:

the client's approval confirms that the client accepts responsibility for the approved business content and claims.

KYEVOR remains responsible for performing its agreed services with reasonable professional care but is not responsible for factual or regulatory inaccuracies supplied or specifically approved by the client.

35. Changes to Services

KYEVOR may reasonably:

Where a change materially affects a paid service, KYEVOR will seek to provide reasonable notice where practical.

36. Service Availability

Unless an Order contains a specific service-level agreement, KYEVOR does not guarantee uninterrupted or error-free availability.

Maintenance, updates, third-party outages, internet failures and other events may cause temporary interruptions.

37. Suspension

KYEVOR may suspend services where reasonably necessary because of:

Where appropriate, KYEVOR may provide the client with an opportunity to remedy the issue before termination.

38. Termination by KYEVOR

KYEVOR may terminate an agreement immediately where the client:

KYEVOR may also end a service by giving 14 days' written notice.

39. Effect of Termination

Upon termination:

Billable Bookings made before the service ends remain payable, including appointments that are attended within 30 days after the end date. KYEVOR will issue a final invoice once that period has passed.

Termination does not affect rights or liabilities accrued before termination.

Provisions relating to payment, confidentiality, intellectual property, liability, indemnification, dispute resolution and other provisions intended by their nature to survive continue after termination.

40. Warranties

KYEVOR will use reasonable professional care in providing its services.

Except as expressly stated in an Order and to the maximum extent permitted by law, services are provided on an "as available" and "as provided" basis.

KYEVOR does not make warranties regarding:

41. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

Project services

For a one-off project, KYEVOR's aggregate liability arising from or relating to that project will not exceed the total fees actually paid to KYEVOR for the affected project.

Recurring services

For a recurring service, KYEVOR's aggregate liability arising from or relating to that service will not exceed the greater of (a) the fees actually paid to KYEVOR for that service during the three months immediately preceding the event giving rise to the claim, and (b) AED 5,000.

The applicable limitation applies to the maximum extent permitted by law.

42. Excluded Losses

To the maximum extent permitted by applicable law, KYEVOR will not be liable for:

Nothing in these Terms limits liability that cannot legally be limited or excluded.

43. Client Indemnity

To the extent permitted by law, the client will indemnify and hold KYEVOR harmless against third-party claims, losses, liabilities, costs and reasonable expenses arising from:

This provision does not require the client to indemnify KYEVOR for losses caused solely by KYEVOR's own conduct where liability cannot lawfully be transferred.

44. Force Majeure

Neither party will be liable for delay or failure to perform caused by circumstances beyond its reasonable control.

These may include:

Payment obligations for services already provided are not excused by this provision.

45. Changes to These Terms

KYEVOR may update these Terms from time to time.

The updated version will be published on kyevor.ai with a revised "Last Updated" date.

Material updates generally apply prospectively.

Changes to these website Terms will not automatically override specifically negotiated provisions in an existing signed Order where doing so would be inappropriate or legally ineffective.

46. Electronic Agreements

The parties agree that agreements may be entered into electronically.

A binding agreement may be formed through actions including:

Electronic records may be used as evidence of the agreement to the extent permitted by applicable law.

47. Notices

Formal notices relating to these Terms should be sent to:

hello@kyevor.ai

Notices from KYEVOR may be sent to the email address or other contact details most recently provided by the client.

The client is responsible for keeping its contact information current.

48. Assignment

The client may not assign or transfer its agreement with KYEVOR without KYEVOR's prior written consent, except where otherwise agreed.

KYEVOR may assign or transfer its rights and obligations as part of:

49. Independent Contractors

KYEVOR and the client are independent contracting parties.

Nothing in these Terms creates:

between the parties unless expressly agreed otherwise.

Neither party may bind the other except where expressly authorised.

50. No Waiver

A failure or delay in enforcing a right under these Terms does not waive that right.

A waiver is effective only for the specific circumstance in which it is given.

51. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in effect to the maximum extent permitted by law.

The invalid provision should, where possible, be interpreted or modified only to the extent necessary to make it enforceable.

52. Entire Agreement

These Terms, together with:

constitute the agreement between KYEVOR and the client concerning the relevant services.

They replace prior discussions or representations concerning the same subject matter, except where expressly preserved in writing.

53. Order of Priority

Unless otherwise agreed, if contractual documents conflict, the following order generally applies:

  1. a specifically negotiated and signed Order or service agreement;
  2. an applicable Data Processing Agreement for data-processing matters;
  3. these Terms; and
  4. other incorporated policies or documents.

54. Good-Faith Dispute Resolution

Before commencing court proceedings, the parties should first attempt to resolve a dispute through good-faith written negotiations.

Either party may give written notice describing the dispute.

The parties will attempt to resolve the matter for 30 days after that notice.

This requirement does not prevent either party from seeking urgent interim or protective relief where necessary.

55. Governing Law

These Terms and any dispute or claim arising from them are governed by the laws of the United Arab Emirates as applicable in the Emirate of Sharjah , without prejudice to any mandatory law that cannot lawfully be excluded.

56. Jurisdiction

Subject to the good-faith dispute process above, the competent courts of Sharjah, United Arab Emirates will have jurisdiction over disputes arising from these Terms, unless the parties expressly agree to another dispute-resolution mechanism in writing.

57. Contact

Questions about these Terms may be sent to:

Mistry Ventures LLC trading as KYEVOR
Sharjah Media City
Sharjah, United Arab Emirates

Email: hello@kyevor.ai
Website: kyevor.ai